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NTL Group (telecommunications provider)
The client’s problem
The organization's operations department needed processes to
efficiently allocate its 175+ members of installation teams to work
on the installation of a range of telecommunications services within
five different geographic regions.
Mullen Management’s solutions increased the
utilization of the installation teams by more than 12% across the
regions, resulting in more efficient use of resources, time and
skills, and increased customer satisfaction:
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Worked with installation managers, sales managers,
customer account managers and marketing personnel to develop new
processes for capacity planning.
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Implemented and documented the new processes.
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Recommended further streamlining for managing
operational processes.
* Projects completed by Mullen
Management's predecessor Techmaster Computers Ltd in the United
Kingdom |
